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      Crane Payment Innovations

      Part of Crane NXT

      Engaged Employer

      Crane Payment Innovations reviews

      Very positive changes with new leadership - Manager Crane Payment Innovations Employee Review

      4.0
      Aug 20, 2025
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I'm genuinely encouraged by the direction our new senior leadership team at CPI is taking. They seem to understand that building a successful business requires more than just product management and engineering. It takes a holistic approach. I'm seeing a much-needed shift in mindset. Historically, our company has been heavily focused on meeting the expectations of corporate and senior leadership, often at the expense of truly listening to our customers. Now, there's a noticeable change. Our customers are becoming the central focus, and the senior leadership team is aligning itself with their needs and perspectives, rather than the other way around.

      Cons

      It's time to reimagine Convenience Services beyond just vending machines. We need to think creatively and explore new offerings that truly meet evolving customer needs. If we don’t disrupt the status quo, we risk becoming irrelevant.

      avatar
      Crane Payment Innovations Response
      10mo
      Thank you for sharing your insights and for recognizing the efforts of our senior leadership team. We're encouraged to hear that you're seeing positive changes in how we approach the business and our customer base. We also appreciate your perspective on the future of our Convenience Services, as we’re committed to making CPI a place where ideas can turn into action, and where both customers and employees can benefit. Thanks again for taking the time to share your feedback.

      Explore other reviews about Crane Payment Innovations

      5.0
      Nov 17, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great office space, nice cafeteria, good work-life balance

      Cons

      most people work from home

      avatar
      Crane Payment Innovations Response
      6mo
      We’re glad to hear you enjoyed the office environment, cafeteria, and work-life balance as these are areas we continuously invest in to create a positive employee experience. We understand that remote work has become a common preference in recent years. Our goal is to provide flexibility while maintaining collaboration and engagement, and we’re actively exploring ways to enhance in-office experiences and hybrid work options to ensure employees feel connected and supported. Your insights help us improve, and we thank you for your time with the company.
      2.0
      Jul 8, 2026
      Technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Vehicle and gas are perks, ok salary, but not awesome.

      Cons

      Slowly micromanaging us to death. They invent new ways to deny us a bonus every few months. Individual pay raises are not really based on performance as they claim. I’m not sure upper management even understands what we do, as very little of their directives make sense in practicality. The words they say in meetings cannot be trusted. To borrow an old saying: “They will pee on your leg and tell you it’s raining.” Local Branch Managers are afraid to say anything negative. District Managers are inept, at best. Regional Managers only care about control. Don’t you dare point out problems or you’ll be a problem yourself. Toxic culture of obedience by fear and retribution.

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