Learn and Move On - Operations Manager Crew Carwash Employee Review

2.0
Aug 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Great training program and culture. Worked with some truly great people over 5 years. Learned a lot about management and maintenance that helped transition me to the next step in my career. If you excel they will move you up the ladder as fast as you can climb.

Cons

You can see job postings EVERYWHERE for Crew. That's because they simply can't retain good talent. There's a reason for that. Over my 5 years I worked at 8 DIFFERENT locations (3 locations I had 2 trips back to), yet somehow my raises and job performance was tied to the struggling location I was brought in to help. As soon as they got better, I was shipped back out. I got tired of being expected to miss or delay family plans because a high school associated decided to hang out with friends on a nice day. Salaried managers were taken advantage of. Expected to cover extra shifts consistently over hourly managers. Salaried managers were minimum of 50hr/wk but just like "pieces of flair", it's the minimum, and the minimum isn't the true expectation. Realistically average 55 with rain/snow weeks being around 45-50 and nice weeks being around 55-65 depending on staffing. To take off 9 consecutive days for vacation, you must use 7 vacation days. . . vs 5 typical of Mon-Fri jobs. Get used to monthly 5am meetings where you need to show up for 2-3 hours on your day off or expected to come back in at 2 to close the store. You are seen as easily replaceable at a lower cost. Next batter up mentality with management development, which is good for advancement opportunities, but bad for career opportunities. They will burn you out and replace you.

avatar
Crew Carwash Response
8y
Thank you for your honest feedback. Just to make you aware, we have changed some things here at Crew Car Wash. The vacation topic you discussed has changed. Also, the only salaried manager at a location now is the General Manager. Operations Managers are now hourly. We are actually adding more managers per location to create a better work/life balance for our managers. All management members now work 45 hours a week as the standard and GM's 47.5 hours. We also have reduced the amount of times a manager is moved around.

Explore other reviews about Crew Carwash

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

*Hands on management role *Ability to work with & inspire young workers *Small company/family business feel *Upper leadership connection and feeling of value *Teams are flexible and supportive with scheduling requests *Management team works to support work-life balance

Cons

Weather changes can be difficult but Crew prepares staff for it, both hit and cold.

avatar
Crew Carwash Response
5d
Thank you for sharing your experience with Crew! We're pleased to hear that you've enjoyed the hands-on leadership opportunities, the ability to mentor and inspire team members, and the supportive, family-oriented culture that makes Crew unique. It's especially rewarding to know that you've felt connected to leadership and valued for your contributions. We believe strong relationships, open communication, and a commitment to supporting our teams are essential to creating a great workplace experience. We also appreciate your feedback regarding the challenges that come with changing weather conditions. While working outdoors can present unique challenges, we're committed to preparing our teams with the training, resources, and support needed to work safely and confidently throughout the year. Thank you for recognizing the efforts of our management teams to provide flexibility, support work-life balance, and create an environment where our people can thrive. We appreciate your contributions and are grateful to have you as part of the Crew team!
4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Some things I truly enjoy about crew is the growth you’re able to make within the company. I started as a full time associate, now I’m a shift manager looking into going into maintenance. Theres a lot of opportunities here within the company you just need the opportunity.

Cons

Very strict rules and guidelines for nonsensical acts. I don’t want to be nit picky or anything what so ever and i understand that we want to be profitable and hold each other accountable. But one thing I would like to see change in is easing the restrictions along personal promotion when service advising. Does the CFM work and are we profitable, yes but almost all of my associates here at my location feel like robots and it’s undermining how they feel just to be profitable.

avatar
Crew Carwash Response
5d
Thank you for sharing your experience with Crew and for highlighting the growth opportunities you've found throughout your career journey. We're excited to hear about your progression from a Full-Time Associate to Shift Manager and your interest in pursuing a role in Maintenance. Stories like yours reflect our commitment to providing team members with opportunities to develop new skills and build meaningful careers. We also appreciate your honest and thoughtful feedback regarding service advising expectations and accountability standards. We understand the importance of balancing consistency, operational excellence, and profitability with allowing team members to showcase their individuality and build genuine connections with customers. Feedback like yours helps us evaluate our processes and continue looking for ways to support both business success and an engaging team member experience. Thank you for recognizing the opportunities available at Crew and for sharing your perspective. We're grateful for your leadership, your commitment to developing others, and the contributions you make to your team every day. We wish you continued success as you pursue your next growth opportunity within Crew.
See reviews by: Helpful|Rating|Date|All