Manager-Times are changing. - Operations Manager Crew Carwash Employee Review

3.0
Jan 16, 2020
Recommend
CEO approval
Business Outlook

Pros

-Competitive hiring process makes for like minded, hard working employees -Classroom training allows for a more thorough understanding of what you are doing, and allows you to meet people from other stores -High expectations in some areas leads to great results in team members and allows for a clean and safe work environment. -The company really has stepped up their safety game. Austin has done a great job here and I hope he is rewarded fairly for this. -The Amazon gift cards are nice -Your coworkers and managers really do care about you and your well being. They have been there for me in some of my hardest times. -They push you to better yourself, and help you along the way.

Cons

This is a great place to work, do not get me wrong. There are a few things that really need re-evaluated though. -More accountability for the GM. Seems like other managers are held accountable for their work or lack of, while the GM doesn’t get much heat. ADs will listen if you come forward. But if you don’t, they hardly notice. -Labor NEEDS to be re-evaluated. The flex credits have helped, but it’s only a bandaid for the problem. All stores are increasing in volume due to increased unlimited sales. That’s great, but we need to be allowed more labor to do tasks outside of production. It puts more stress on the managers who now get PUNISHED for working more overtime to complete the items asked of us. And we then get punished for not being in production. It doesn’t make sense. -We need a strategy for better retention and recruiting. They work hard in the recruiting department, and it shows. But they need more support for more locations. Also, I strongly think we need to relook at our appearance guidelines. Tattoos, piercings, and colored hair are the norm now. We are missing out on a big market of people just because they wanted to get their child’s name tattooed on them. -The fasttrack program is great. But it almost has created a mentality of “Let’s move someone up” for the sake of saying you did, rather than them earning it. I’ve seen a few managers get promoted before they’re ready and it left them either getting burnt out, quitting, or getting fired.

Explore other reviews about Crew Carwash

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

*Hands on management role *Ability to work with & inspire young workers *Small company/family business feel *Upper leadership connection and feeling of value *Teams are flexible and supportive with scheduling requests *Management team works to support work-life balance

Cons

Weather changes can be difficult but Crew prepares staff for it, both hit and cold.

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Crew Carwash Response
2w
Thank you for sharing your experience with Crew! We're pleased to hear that you've enjoyed the hands-on leadership opportunities, the ability to mentor and inspire team members, and the supportive, family-oriented culture that makes Crew unique. It's especially rewarding to know that you've felt connected to leadership and valued for your contributions. We believe strong relationships, open communication, and a commitment to supporting our teams are essential to creating a great workplace experience. We also appreciate your feedback regarding the challenges that come with changing weather conditions. While working outdoors can present unique challenges, we're committed to preparing our teams with the training, resources, and support needed to work safely and confidently throughout the year. Thank you for recognizing the efforts of our management teams to provide flexibility, support work-life balance, and create an environment where our people can thrive. We appreciate your contributions and are grateful to have you as part of the Crew team!
5.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

There are lots of pros within this amazing company. If I were to list them all I would be creating a book. Crew isn't just a carwash it's a place you can feel like home. It's a place we're you can be treated as family. It's a place where at the end of your shift when you arrive home you aren't stressed. It's a place where you can show what you are made of. It's a place where overall the company helps you achieve your goals and helps you become a better person every day. Crew has done a lot for me within these 9 months I've been with them. If you're looking for a job that treats you fairly and cares about you, I would choose Crew all the time.

Cons

Crew doesn't have any cons that I can think of in all honesty. Crew has so many opportunities for those who are within the company that it is just amazing how much Crew is growing every year.

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Crew Carwash Response
2w
Thank you for taking the time to share such a thoughtful review! We are incredibly grateful to hear how much your experience has meant to you during your first nine months with Crew. Our goal is to create more than just a workplace. We want Crew to be a place where team members feel supported, valued, and empowered to grow both personally and professionally. It's especially meaningful to hear that you've found a sense of family, fairness, and opportunity here. Thank you for recognizing the efforts of our team and the opportunities available throughout the company. As we continue to grow, we'll remain committed to helping our team members achieve their goals and become the best versions of themselves. We appreciate your support and your encouragement to keep sharing the Crew culture everywhere we go. Thank you for being an important part of our team and our success!
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