Toxic Work Inviroment - Customer Service Representative Cross Insurance Employee Review

Amazing sales team with a good moral compass

Slow to hire new staff, but only out of an abundance of caution

Hybrid capability after 6 months. I was never offered it, but I heard great things about this perk.

The interview process was incredibly rushed and, in hindsight, I realize now that they were searching for someone with a pulse. Couldn't negotiate for even $1/hour. I emphasized that I had no experience working in Benefits and was told that I would be trained until I was comfortable. Training consisted of asking the only senior team member questions as they arose. Supervisor would then mark up and criticize work such as benefit guides or COBRA letters, but offer no genuine pathway to success. There was never any regular training implemented. Routinely told to "Get it right next time." I was amazed at how massive and successful this organization is, yet they've invested so little in training new team members. The culture is very resistant to change with inclusivity being an ongoing battle. Benefits is isolated from the other departments in a way that is almost amusing. There is a certain mystique about the department. The CEO seems very superficial and optics-driven. I can recall receiving a company-wide email where he spoke of wanting strong representation at a 5K event outside of normal operating hours. He promised chips and salsa to any employee who participated. Workflow was herky-jerky and inconsistent. Almost every assignment fell from the sky with a deadline that was often laughable.