Pros
Being a Patient Flow Coordinator will teach you how to work efficiently and effectively in a fast-paced, high-volume, client-facing position. You will have the opportunity to practice building relationships and trust with clients, learn healthcare lingo, and gain valuable knowledge about client management. There are opportunities for overtime, the work is consistent, and the culture is relatively relaxed. There are opportunities to work any shift, as it is a 24/7 company and office, and requesting vacation is simple and relatively straightforward.
Cons
After a mid-COVID management shift, the office imploded. The new managers were avoidant and sophomoric. Employees rely on managers to get their jobs done, as they provide access codes and function as liaisons with upper management hospital-clients. After the shift, there was an astronomic level of turnover, and managers had to offer $200/nightly bonuses to the only people willing to pull a double shift. New management did not invest in new hires or the hiring process and overburdened established employees with training, self-management, and coping with botched access codes to essential systems, and made shift hand-off a wholly miserable daily/nightly experience.