I did love this company. - Real Estate Specialist Crown Castle Employee Review

When I started at Crown I thought it was the best place in the world to work. It pains me to write this review now saying that it no longer is because I love our purpose and the potential for the business. Unfortunately the culture here has plummeted. A lot of people seem to be blaming this on our growth and the acquisition of other companies. I don’t think that is fair to the business we’ve acquired. The tower business (where I work) is what it’s always been, yet our culture has tanked too. If I had to guess I’d say that our problem is demand. The demand for our assets and services continues to grow, but because we’ve spent so much money investing in our future growth (small cells and fiber) we’ve failed to provide support to the teams that already existed. Everyone is stretched extremely thin and that has skyrocketed the tension amongst individual contributors. We’re all drowning in work and help doesn’t seem to be on the way. In addition to this the “fun” aspects of the job are disappearing. We no longer do the team building and all hands events that used to build our spirit. Not that those things would reduce the stress of our work; but I did think they were great motivators that connected IC’s to management and gave us purpose. I also think there is too much innovation for the sake of innovation right now. Departments like Real Estate are constantly being reshuffled despite the fact that things seemed to be working. If it’s not broken why fix it? During once recent shakeup several employees who were great at their jobs and well connected to their local markets got their jobs changed with zero consultation. I understand the need to constantly improve. But it doesn’t make sense to take people who were supporting their local districts and redirect their efforts to districts they don’t sit in. I fear we’re creating an a system that will be extremely distant for our landlords and make them feel like we’re just a call center that they have to beg for attention.