Was a good company - Operations Coordinator Crown Castle Employee Review

3.0
Nov 3, 2020
Recommend
CEO approval
Business Outlook

Pros

Great benefits, good culture. Nice offices, transparent at times.

Cons

Focus has changed from taking care of employees to who you can get rid of. Hiring people outside the company that go against everything they preach about culture. Constant reorganization. Course correcting a bad business decision made a few years ago that cost them a lot in the immediately.

avatar
Crown Castle Response
5y
Hi, we appreciate you taking the time to write this review and share your Crown Castle experience. It’s important to us that we have strong leaders who can motivate and grow their team at Crown Castle. We respect your honest feedback and we’d like to speak with you to get more information on your personal experience. This will help us be the best we can be for current and future teammates. Please reach out to us at MyExperience@crowncastle.com with the best way to contact you and a member of business support will be in touch.

Explore other reviews about Crown Castle

5.0
May 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to work. Although there has been a lot of change over the past few years, I feel the company is back on track. Culture has been dramatically improved.

Cons

Not much at this time. Still lots of change ahead though as the company transforms into a tower focused company.

1.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Depending on who is running your team (I’ve had 3 different team leads in the 3 years that I’ve been a full time employee,) some have provided great mentoring, and have taught me a lot.

Cons

Job security is extremely unstable, and employees often feel like they are one decision away from becoming part of another layoff statistic. In my experience, women were not always treated equitably compared to their male counterparts, depending heavily on the leadership structure within the department. The company also showed limited willingness to accommodate health conditions, often searching for loopholes to minimize support, assistance, or benefits during times when employees and their families needed them most. Leadership roles often felt transactional and tied directly to the company’s immediate operational goals. For example, when a department needed growth, leadership would bring in individuals with strong industry relationships, connections, and expertise to help expand profitability and establish the department. However, once those goals were achieved and the leader’s network or strategic value had been fully utilized, the company would frequently move on from them—either through reassignment or termination—in favor of the next person who fit the company’s evolving objectives. Overall, the culture created an environment where many employees felt expendable rather than valued long-term.

See reviews by: Helpful|Rating|Date|All