Overworked and Underpaid - Front Desk Crunch Fitness Employee Review

1.0
Mar 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Other team members are cool and SOME guests are chill

Cons

As a front desk member you are expected to wear many hats. Customer service, sales, machine repair, janitorial work, personal training sales, and debt collection to name a few. You will be forced to call customers that are delinquent and demand they pay their bill. You will be judged not on the amount of memberships you sell, but how many personal trainings you sell. You could sell 50 memberships a month, but if you sell 5 trainings, you are considered inferior. You will have to constantly stop members and ask them to share a crunch social media posts, ask them to sign up for personal training, and whatever else the management wants from you. Also management does not care about the wellbeing of the employees, they only care about hitting their monthly bonuses.

Explore other reviews about Crunch Fitness

5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

High Pay, unlimited UPTO, 24/7 gym

Cons

High Stress environment, even higher expectations, no work life balance

1
1.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Most of the employees easy to work with. Dawn was also great to work for. Everyone's attitudes where absolutely great... minus 1

Cons

I was told I was going to be full time. I had quit my other job because I was asked to be more flexible. Yet the schedule was a set schedule 9 to 1 . 20 hours a week 9$ an hour after 6 months I asked when will I go full time. The response was the custodian positions are only part time. Yet it was listed as full. I was told to quit my job because I needed to be fully available.. ?dawn was not the hiring person who hired me. I came here today year of 2026 because I recently saw a job posting saying custodian positions full time.?... so in here warning because its exactly what I saw when I got hired... full time..... I made 180 a week. Befor taxes. There was one trainer who told me I needed to vacuum a dust bunny but there was a man working out there i asked him it's ok to vacuum he said let me do my set. She snapped her finger and said do it now 😳...the customer got up looked at me looked at her and said I honestly want to not be at this gym any more. Then looked at me and said I know your doing what your told .

1
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