Pros
Made a ton of friends working there. Sometimes the work was challenging in a good way, especially kitchen work. The corporate people who came in always seemed like decent people. The franchise system nationwide is growing, so the corporate staff must have a handle on things.
Cons
Our specific location was continually understaffed and underpaid the two and a half years I worked there. Promised raises rarely panned out. Unprofessional management (General and Second Assistants) who screamed, threw things at employees, did not keep employee business confidential, and who were generally incompetent. Unclear criteria for promotions. Uneven starting pay for the same position with no rhyme or reason. Owner is dirt cheap and does not listen to employee concerns.