Used to be great - Customer Care Advisor Cummins Employee Review

3.0
Nov 26, 2012
Recommend
CEO approval
Business Outlook

Pros

Used to be a great place to work. Everything changed and the focus moved to reports,graphs and charts,not the customer

Cons

Did not listen to long employed people, just changed how they took care of customers. Did not understand.the difference in industrial, power generation, and truck shop customers. There is a huge difference between them.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Good chilled life, not much to worry if you can do job

Cons

not much, its perfect for work life balance

1
3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

You get paid for doing OT on weekends at the plant I work at now If you are in a shift that has less staffing you might earn more money on weekends as you will not have anyone to rotate with or less people to rotate with I am happy to have a manager who understands I have a lot of work pressure

Cons

If you are in a shift that has less staffing you will have a lot of work to do. For me the con is lots of work pressure in the shift I work. I think I do the work of atleast 2 people and sometimes even more. First shift will have people to rotate on weekends. Unfortunately 2nd shift doesn't have people to rotate with. We end up working every weekend but have same number of vacation days. People in 2nd can get there vacation days used up before other shifts. But still I would say its a good company considering I work in a manufacturing facility.

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