Interesting and diverse workplace - Customer Support Representative Cummins Employee Review

3.0
Feb 23, 2011
Recommend
CEO approval
Business Outlook

Pros

Diversity in the workforce which fostered a good integration for the employees. It was nice to see different cultures in action.

Cons

Moved customer service operations to Nashville and there were not many options for the remaining employees to transfer to other areas.

Explore other reviews about Cummins

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance, benefits, food hall

Cons

management too busy to guide and mentor juniors

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, flexibility, paternal leave policy, pension plan

Cons

Pay is low and has not kept up with inflation. Leadership is only DEI hires, and they do not seem to understand the actual work being done. They are making life miserable for employees by adding unnecessary KPI's and performance tracking to make a name for themselves within the senior leadership. No loyalty for employees, they will let you go in the blink of an eye if the business struggles.

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