Went from best to worst overnight - Customer Service Representative Custom Ink Employee Review

Thank you for sharing your perspective. We're glad to hear you found value in the remote flexibility and compensation, and we appreciate you highlighting those positives. We also hear your concerns around the impact of automation on both the customer and team member experience. As we grow and evolve, we strive to balance operational efficiency with the personal touch that has long been a hallmark of Custom Ink’s service and culture. Your feedback is a helpful reminder of how important that balance is, and we’re committed to continuing to assess where technology supports — rather than replaces — meaningful human connection. We also appreciate your thoughtful advice to leadership. Staying true to our core values while adapting to change is something we take seriously, and insights like yours help us stay grounded as we move forward. Thank you again for taking the time to share your experience.