Amazing company, doing a lot of things very right - Core Sales Representative Custom Ink Employee Review

5.0
Nov 17, 2018
Recommend
CEO approval
Business Outlook

Pros

*Fresh out of college in my area --- great pay. you begin with a standard pay that was still REALLY amazing for me personally, and as you work, if you meet certain performance levels that are all clearly outlined to you from the start, you can get an increase in pay. i've never worked anywhere that made it that easy, transparent, and fair to get a raise. No weird negotiating, they make it obvious what they need from you and if you deliver then you're set. *they don't discriminate. they truly value people from different backgrounds, ages, identities, etc. a lot of companies give lip service to trying to be inclusive and valuing people not assumptions but they do seem to do a better job than most *actively tries to promote a positive work environment. we are constantly getting goodie bags, raffles for fun prizes (such as rock climbing passes to a gym, or to a spa) focused on keeping us happy and healthy, and we get food 2x a week SOMETIMES more. *AMAZING benefits. seriously, I would bet good money this is the best health insurance in the state of texas, and the cost is incredibly low and manageable, especially if you don't smoke. *flexible and understanding. there are a lot of different shifts, so you can usually find something that works for you. * NO colored hair policy -- since we're in customer service behind a screen and nobody sees us, we can have fun with our clothes and hair within reason! they don't discriminate against those with heavy tattoos either, but I think there is technically a facial piercing policy *we have so many fun events. gaming tournaments, a craft fair, we put art from different employees up on our cafe walls. you don't have to be an artist to work here, but if you are, you'll have a lot of fun!

Cons

*some customers can be a little less than nice, but you do run into that no matter where you go *there is a LOT to learn. so you gotta be really up to the task of putting in 100% to learn everything, though they do provide ample training *you will get fat really easily if you don't start working out after having a sit-down full time job, especially one that feeds you as well as they do! I speak from experience

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Custom Ink Response
7y
Thank you for this review. Colored hair? We don’t care! We don’t discriminate against tattoos or piercings, facial or otherwise. We celebrate individuality and diversity in every area of our business – including how Inkers want to personally express who they are. We hire people who share our values and are going to practice the Golden Rule, Ownership, and Innovation in their everyday lives, without a second thought. Thanks for being an Inker!

Explore other reviews about Custom Ink

5.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Custom Ink Response
2w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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