Poor Management - Anonymous employee Customers Bank Employee Review

1.0
Aug 18, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's a good option if you need a job and want to learn hands on about banking.

Cons

The bank’s strategic priorities seem to shift constantly, with senior management frequently withdrawing resources from projects and placing the blame on staff for lack of success. The work environment is highly toxic, with employees at all levels being routinely fired or laid off without clear justification, and those who leave are never mentioned again. Layoffs are often framed as cost-cutting measures, despite senior leadership consistently boasting about record profits and performance. New hires are brought in frequently, only to be let go soon after, resulting in a workforce where two-thirds have been with the bank for less than three years. This has created a culture of fear, intimidation, and dysfunction, as employees worry they’ll be next. Compensation is below market, and bonuses are unpredictable. Even for those who receive a “nice” bonus, the majority is issued in stock over a three-year period, which the employee may or may not receive—a detail that is not disclosed during the hiring process. Additionally, certain executives have been known to pressure management employees to support specific political candidates or parties before major elections. Nepotism is also widespread throughout the firm.

Explore other reviews about Customers Bank

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

The organization offers an excellent work-life balance, personalized training and development opportunities, a fully equipped on-site fitness center, a modern and well-maintained office environment, scholarship opportunities for employees' children, engaging employee appreciation and networking events, opportunities for career growth and advancement, a collaborative team culture, and a strong commitment to employee well-being and professional success.

Cons

Enhanced oversight of group leadership is needed to ensure consistency in management practices and adherence to organizational standards.

1.0
Jul 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Customers Bank has talented employees and offers opportunities to work on meaningful projects in a fast-growing organization. My experience is specific to the People Experience (HR) team, not the company as a whole.

Cons

The workload wasn’t the problem; the leadership culture was. Priorities changed constantly, direction shifted frequently, and expectations often changed without clear communication. It was difficult to gain momentum because projects were regularly redirected or reworked before they could be completed. The culture seemed to value being immediately responsive and highly visible over thoughtful planning and long-term execution. Rather than empowering employees, the management style felt reactive, closely managed, and inconsistent. That made it difficult to feel successful, regardless of the effort you put in. If you thrive in a fast-paced environment with constant change and little structure, this may be a good fit. If you value collaboration, clear communication, stable priorities, and the ability to take ownership of your work, you may find the environment frustrating. If you’re interviewing for an HR role, ask about leadership style, turnover, how priorities are set, and how success is measured. The answers to those questions will tell you a lot.

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