Too much work, very little pay. - Spanish Supervisor CyraCom Employee Review

2.0
Apr 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Get to meet people from all over the world, fast growing with opportunity to move up(not much career development) for those who have experience in other fields.

Cons

Overworked, no appreciation from upper management. No job security. As a supervisor you schedule will fluctuate quarterly and never know if you will work a weekend or overnight. Your score dictates your schedule, if you work weekends and or holidays and if you cover for others. Unfortunately your score is mostly based on retention, which cannot be controlled since entry level employees do not make enough to want to stay. NOT WORTH THE PROMOTION FROM INTERPRETER TO SUPERVISOR!

Explore other reviews about CyraCom

5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible working hours. Will accommodate weekends schedule.

Cons

High call volume from different industries, which requires a broad knowledge from an interpreter.

5.0
Dec 5, 2025
Recommend
CEO approval
Business Outlook

Pros

In all of my professional career, the IT work here is the most laid back I have ever been with. Sadly, the fun was short-lived after we were sold out when the company was acquired by its rival Propio. They laid off the entire IT folks, dismantling this competition, retaining only less than ten from the whole organization. But it was a pleasure while it lasted. Too bad because their folks were easy going and management is mediocre but I learned a lot, plus it was what I needed in my situation, where I had to multitask working while taking care of personal matters, so it was a bonus.

Cons

Nothing really complicates my tenure here except some projects are really slow in implementation, lacking clear requirements and at some point I was shoved into something where there was really no discussion at all about a project and you just have to dig into it but I have experience so it was no sweat for me at all. There was also a point where I heard a lie about a project being complete but when I started working on it I just realized it was not even started at all and the other is not even deployed or existing so there you go I just had to keep silent and work on completing it. Plus Propio conned us by giving us false hope into thinking we get severance pay but it is not really severance pay instead they just tapped into the our state unemployment benefit and made it look like it is a severance pay. Unemployment benefit is not severance pay.

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