Pros
You expand your vocabulary and learn on each call. Pay was decent to start. Easy hire process.
Cons
1) To strict especially for a call center environment with cameras everywhere. You can't have more then two pictures at ur cubicle you can't decorate it and that to me is depressing when you have to sit there all day everyday especially when you work 10hour shifts. You can't have paper on your desk when you go to the bathroom, you can't take long at the bathroom minimal break times. Calls come in one after the other no time to regroup after a stressful call. Supervisors: the are and higher cubicles and they monitor your calls but that is not an issue the issue is the intimidate the crap out of you because if you say for example "he put" instead of "he placed" or if the client says "take one pill and the other during the morning" and you translate saying "take both pills in the morning" you will get written up because they want word per word regardless if you are saying the same thing. The supervisor will place you phone on meeting after ur call ends for you to go to their high cubicle where then look down on u from to tell you that u are getting written up. If you get 3write ups u lose ur job. It is to damn stressful. It's hard to concentrate on ur call when you hear that beep letting u know someone is monitoring ur call and u can't afford to lose your job especially not over a word or sentence that is saying the same thing just not how they want it. Hr sucks. Not professional at all, hardly available and ur issues don't really matter to them. This company makes you feel like you're nothing. Just another chicken laying eggs and if u don't lay your eggs perfectly off to the slaughterhouse you go.