Pros
- Great Health Benefits package (individual) - Outstanding and diverse employee base - Low stress once a shift is over, work will not follow you home
Cons
- Constant shifting schedules based on business needs (24h 7 days a week environment, get ready to work holidays, night shifts, weekends with no extra compensation) - Prohibitively expensive to extend health benefits to Family - low wages across the board, compared to similar positions - Constant Monitoring and quality control - PTO and Vacation use restricted to business needs - almost non-existent opportunities for career advancement. - Very little in return of much asked (low salary, vs. PTO usage restrictions, strict rules on the call floor, tedious and constant monitoring, work during holidays, work during weekends, graveyard shifts, salary increases dependent on never being absent , required to present medical note for Any absence to be justified etc...) - Management focus on Monthly scorecards regardless of means to achieve high scores. - Corrective actions and termination are very easy to incur. An employee was terminated because he wore a baseball cap in the call floor. Corrective actions can be given as quick as 1 unjustified absence. - Restrictive and outdated dress code: business casual required on a call center.