1.0
May 14, 2018
Former employee, more than 1 year
Houston, TX
Recommend
CEO approval
Business Outlook
Pros
Full time schedule available, insurance benefits including dental, if looking to gain experience as an interpreter this is a great start.
Cons
Uncompetitive wages, uninspiring & cold work environment, poor English levels of supervisors & upper management, sub-standard written internal reference material and term glossaries, unorganized internal communication, over 150 emails per day that are for the most part irrelevant, constant problems with the agent consoles, limited access to high quality learning material, rude agents in the quality services department, employees are dissuaded from using the bathroom in order to reduce adherence issues.