Pros
You are pretty much left on your own
Cons
So many things can be said.... So little time and space.... It is a drudgery; reduced to the machine- answering calls non stop it they keep coming; most clients don't even bother to thank you at the end of the session, just hang up, LEEP most of the time not put together, hard of hearing, not well-rounded, unfamiliar even with most basic concepts- you need to repeat the same things over and over. Basically you are frustrated most of the time with the poor quality of connection and /or clients/ LEEP not bothering to speak directly to speaker/receiver. A lot of clients are limited English proficiency and nasty customer service rep who are passive -aggressive or openly aggressive. And for all of it, and so much more, you get about minimum wage, the highest deductible insurance plan, that is practically useless, micromanaged environment where they try to control your every movement: can't hang bags on the chair, can't take shoes off, can't keep any paper on the desk, even if leaving for a moment. You are reduced to a machine, it's not even an exaggeration. And it's a dead end job for sure. The list goes on and on...... Turnover is super high; people stay there only until they find something better or are in transition.