Employees treated like cattle. - Spanish Over the Phone Interpreter CyraCom Employee Review

1.0
Jul 23, 2020
Recommend
CEO approval
Business Outlook

Pros

Good training program, I guess

Cons

-Spanish queue is underpaid, and exploited for months on end. Calls are back-to-back without any breathing room or time to unload for the next call. Call Center exploitation at its finest. -Management and HR do nothing to help their employees, complaints and concerns are dismissed all the time. -Micromanaging supervision and QA. Anything is a mistake if they're looking for one. -Growth is based on arbitrary parameters. Pay raise was denied and the lazy excuse given was "covid" despite the company still making thousands of dollars each day all thanks to their underpaid and exploited Spanish employees. -Breaks are only 10 minutes. Industry standard is 15 minutes plus bathroom time if needed. We only get 7 minutes of bathroom use PER DAY. -WFH interpreters are left to handle things on their own with total lack of care and support. -COVID response was irresponsible, while most other companies sent their employees to work at home, while here it took them nearly 2 months to respond.

Explore other reviews about CyraCom

5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible working hours. Will accommodate weekends schedule.

Cons

High call volume from different industries, which requires a broad knowledge from an interpreter.

5.0
Dec 5, 2025
Recommend
CEO approval
Business Outlook

Pros

In all of my professional career, the IT work here is the most laid back I have ever been with. Sadly, the fun was short-lived after we were sold out when the company was acquired by its rival Propio. They laid off the entire IT folks, dismantling this competition, retaining only less than ten from the whole organization. But it was a pleasure while it lasted. Too bad because their folks were easy going and management is mediocre but I learned a lot, plus it was what I needed in my situation, where I had to multitask working while taking care of personal matters, so it was a bonus.

Cons

Nothing really complicates my tenure here except some projects are really slow in implementation, lacking clear requirements and at some point I was shoved into something where there was really no discussion at all about a project and you just have to dig into it but I have experience so it was no sweat for me at all. There was also a point where I heard a lie about a project being complete but when I started working on it I just realized it was not even started at all and the other is not even deployed or existing so there you go I just had to keep silent and work on completing it. Plus Propio conned us by giving us false hope into thinking we get severance pay but it is not really severance pay instead they just tapped into the our state unemployment benefit and made it look like it is a severance pay. Unemployment benefit is not severance pay.

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