Nice Company but stuck in the past - Customer Service Representative DCI International Employee Review

The company is stuck in the past. They have out of date software and work processes. Simple things are needlessly complex and require multiple, lengthy steps, introducing plentiful opportunities for error and creating unnecessary work. They also recently abruptly ended remote work opportunities for lower level employees, while conveniently providing exceptions and accommodations for higher ups. They also do not have a good parking situation. You are required to shuttle from a parking lot several blocks away to the facility. Plan to add 20-40 extra minutes to your daily commute.