could be worse, but could be a LOT better - Customer Service Representative DCM Services Employee Review

poor pay compared to similar jobs. middle management is stretched thin and it shows, and upper management is solely focused on numbers and optics. the company is growing on a client basis, but the same number of employees are expected to handle the growing workload. hr is a revolving door. the “culture” of the company has just gone downhill over the past few years, which is a shame since collections isn’t a “fulfilling” career on a moral level.