Poor work/life balance - Mortgage Loan Processor DHI Mortgage Employee Review

2.0
Jan 5, 2015
Recommend
CEO approval
Business Outlook

Pros

DHI had great training which was helpful since I was new to the industry. They also had great process flow sheets so that the processor knew exactly what was needed on each file.

Cons

At the time that I was employed there, the department was severely understaffed for the volume of work that was coming through the pipeline. There weren't enough hours in a day to accomplish everything and complete the work free of errors. There was also a great deal of micro-management which slowed the process and efficiency of the workflow down. I understand the need to watch new employees during the training period but once the employee is past the training period, there should be less supervision.

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DHI Mortgage Response
11y
We thank you for the positive comments regarding the training and are glad you felt the position was both rewarding and challenging. The mortgage process has continued to become more complex which is why we focus on training as well as insure that all departments have appropriate management support. These complexities can make the process less efficient, but extensive checks, balances and management oversight is necessary to insure all guidelines are followed from both a Federal, State and Agency level. These same checks and balances insure that we meet our customer’s expectations providing them a great experience. While these extra steps can in certain cases lead to overtime, we encourage all employees to insure they find the right work / life balance and we continue to hire new teammates to insure that this balance is obtainable.

Explore other reviews about DHI Mortgage

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

work from home and low stress

Cons

slow build up in experience

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DHI Mortgage Response
4mo
Thank you for taking time to share your feedback. We are happy to hear that your experience aligns with many of our company goals and priorities. At DHIM, our team members are highly valued, and our company culture is very important to us, and we strive daily to create a positive, supportive and rewarding workplace for everyone. Thank you again for your feedback as well as your contribution!
4.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Organized, nice, helpful, positive , understanding

Cons

inability to move up, demanding loan officers

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