Assistant Closing Manager - Assistant Closing Manager DHI Mortgage Employee Review

1.0
Sep 14, 2015
Recommend
CEO approval
Business Outlook

Pros

DHI Mortgage has strong training programs that are not often provided in this industry. The company offers stability as it is backed by the largest homebuilder.

Cons

The job description was not accurately portrayed in the interviewing process and would not have left current position if it had been. The topic of overtime should be expounded on as there is no life balance in the closing/post closing departments. Overtime is expected and mandatory. This does not occur occasionally as stated in responses but rather two weeks out of every month (60 -70 hours). If it is a quarter end all employees are required to work late nights often starting early in the month. Mandatory weekends and holidays are presented by management in writing. The closing staff is paid OT and very high bonus plans however this is not true for management. The department is micro managed to the point of employees often leaving work in tears. Had a coaching session by manager (as a manager) about taking a lunch on a busy Friday and how it upset three subordinates. The person filling this position will have a hard time succeeding within the current management control unless works well with passive aggressive micro managing. Micro managed to the point emails to my team had to be proof read by my manager prior to sending. Employees are often coached for having to leave on time to take care of family obligations. This was by far my worst work experience having celebrated 30 years of mortgage banking. Departed with valuable lessons of what NOT to do in my future management positions. Very humbling experience.

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DHI Mortgage Response
10y
We appreciate you submitting comments about your time with DHIM and your positive feedback related to our strong training programs. Whenever meeting with candidates, we often stress the fast paced environment we maintain and the fact that our teammates work very hard to support our customers. We’ll continue to do this to insure future teammates have the proper expectations. Understanding life/work balance is critical to long term happiness and success for the team, senior management constantly works to put systems and personnel in place to support the team. We’ll continue to recruit, hire and train the best in the business so that our team structure and support is sound, benefitting both the team members and the customers we serve.

Explore other reviews about DHI Mortgage

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

work from home and low stress

Cons

slow build up in experience

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DHI Mortgage Response
4mo
Thank you for taking time to share your feedback. We are happy to hear that your experience aligns with many of our company goals and priorities. At DHIM, our team members are highly valued, and our company culture is very important to us, and we strive daily to create a positive, supportive and rewarding workplace for everyone. Thank you again for your feedback as well as your contribution!
4.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Organized, nice, helpful, positive , understanding

Cons

inability to move up, demanding loan officers

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