Last place I would recommend to a friend/Luck of the draw - Loan Processor DHI Mortgage Employee Review

1.0
Oct 3, 2023
Recommend
CEO approval
Business Outlook

Pros

I've heard from other colleagues who are on different teams that they enjoy the job and like their managers so if you're one who likes taking a chance than by all means apply with the company you may just get lucky. They will also fly you out to their company headquarters in Austin, TX if you are in the MMT program and that is really one of the only positives I can say about my time/experience working for this company. The CEO and CFO are both extremely nice people as well, and they have my approval but unfortunately, I don't believe either of them have a clear picture of what takes place in a good majority of their branches in other regions because if they did the management that's in place would be out of a job because they don't represent the companies' values.

Cons

The nepotism is out of control at this company everyone starting from top down are all related. You will be micromanaged like no other and they will tell you there micromanaging you and not even care. The management in the PHX division is literally a circus show, you will only receive help from your team lead if they like you and they will only assist the processors that they favor and in the backlog meetings you will hear it in their voice when asking for updates. A spectator who knows nothing about the mortgage process can listen in and observe backlog meetings and will tell you after their observation who that team lead favors and who they don't and that's scary! Also, DHI processes loans unlike any other lender and wants you to do it "the DHI way" and the builder puts unrealistic expectations on all members of the mortgage and closing dept. This company will sell you on all of the training and resources they have to offer but in reality, the training is very basic they will not walk you through the major systems you will be using on a daily basis like Encompass and Blend and if your team lead doesn't like you than GOOD LUCK! If you like a stressful, toxic environment, and management that is cancer to your life/happiness than this is the perfect place for you. Lastly, if you are crazy enough to apply and get an interview, I HIGHLY recommend that you record all of your conversations and put everything in writing upon being hired.

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DHI Mortgage Response
2y
Thank you for taking time to share your feedback. The Leadership Team has reviewed your comments, and we are disappointed to hear that you’ve felt that your experience during your time at DHIM, was not aligned with our many of our company goals and priorities. At DHIM, we are committed to cultivating a work environment that is professional, fair and equitable, and we will remain steadfast in our focus in striving to create a culture that is also positive, rewarding and where our teammates and their contributions are acknowledged and valued. Thank you again for this feedback and your contribution during your time at DHIM.

Explore other reviews about DHI Mortgage

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

work from home and low stress

Cons

slow build up in experience

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DHI Mortgage Response
4mo
Thank you for taking time to share your feedback. We are happy to hear that your experience aligns with many of our company goals and priorities. At DHIM, our team members are highly valued, and our company culture is very important to us, and we strive daily to create a positive, supportive and rewarding workplace for everyone. Thank you again for your feedback as well as your contribution!
4.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Organized, nice, helpful, positive , understanding

Cons

inability to move up, demanding loan officers

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