Dhl review - Desk Controller DHL Employee Review

4.0
Nov 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Decent pay. Jobs always availble for people willing to work, Decent overtime hours during peak period

Cons

Work policies are not public. Some operational managers micromanage their subordinates.

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DHL Response
7mo
Dear colleague, Thank you for your thoughtful review! It’s great to read that you’ve had a positive experience as a Desk Controller over the past few years, and we’re glad you appreciate the decent pay and the availability of jobs for those willing to work hard. Your point about micromanagement is important. We believe in providing our employees with the necessary support and guidance, but we also understand the importance of giving them the space and freedom to work independently. There are always topics on which we can improve. Therefore, we will forward your remarks to the responsible parties. Your feedback helps us get better every day. Thanks again for your feedback, and for being a key part of our DHL family! Take care, Your DHL Team

Explore other reviews about DHL

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

I have a lot of good things to say about DHL. The company really cares about their talent. Benefits are good. The pay is good.

Cons

Only bad thing is the micromanaging of some supervisors.

2.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary, peers and 4 ten hour shifts

Cons

Human Resources and Upper Management

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DHL Response
2mo
Hello, Thank you for taking the time to share such detailed feedback about your experience at our Orlando site. We’re glad to read that you valued the salary, the 4x10 shift structure, and especially the relationships with your peers. At the same time, we regret the challenges you described related to senior management behavior, HR involvement, and consistency in people practices. A respectful, professional work environment where policies are applied fairly and leaders act with accountability is fundamental to our culture, and it’s clear there are areas where continued improvement is needed. To clarify, participation in company supported charitable or donation initiatives is strictly voluntary. Employees are not expected or required to contribute, and any perception of pressure is not aligned with our policies or expectations. If these initiatives were experienced differently, we would take that feedback seriously and see it as an opportunity to reflect on how our communications and practices are perceived. While we are sorry to learn that the overall culture did not meet your expectations, we appreciate you clearly outlining your concerns. Feedback like this plays an important role in ongoing reflection and improvement. Thank you for the contributions you made during your time with DHL. We wish you all the best moving forward. Best regards, Your DHL Team
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