Look Elsewhere - Anonymous employee DHL Employee Review

2.0
Feb 25, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A very diverse group of employees.

Cons

A change in senior management in late 2013 led to very poor support for local terminals. Failures followed, the result wasn't increased support, it was finger pointing and harsh reactions. Stress in the local terminals is extremely high. With a business model that includes a minimum 60% temporary workforce to cut down on overhead and a margin system that is based on tenths of a cent it can be very challenging. Hours are another failure. I was forced to work my employees 40-60 hours a week, all on third shift. PT employees were limited to 25 hours to stay out of the realm of required benefits. I personally worked 50-60 hours a week and was on call 24-7. Compensation for all positions is well below comparable businesses.

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5.0
Jul 6, 2026
Recommend
CEO approval
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Pros

I have a lot of good things to say about DHL. The company really cares about their talent. Benefits are good. The pay is good.

Cons

Only bad thing is the micromanaging of some supervisors.

2.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary, peers and 4 ten hour shifts

Cons

Human Resources and Upper Management

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DHL Response
2mo
Hello, Thank you for taking the time to share such detailed feedback about your experience at our Orlando site. We’re glad to read that you valued the salary, the 4x10 shift structure, and especially the relationships with your peers. At the same time, we regret the challenges you described related to senior management behavior, HR involvement, and consistency in people practices. A respectful, professional work environment where policies are applied fairly and leaders act with accountability is fundamental to our culture, and it’s clear there are areas where continued improvement is needed. To clarify, participation in company supported charitable or donation initiatives is strictly voluntary. Employees are not expected or required to contribute, and any perception of pressure is not aligned with our policies or expectations. If these initiatives were experienced differently, we would take that feedback seriously and see it as an opportunity to reflect on how our communications and practices are perceived. While we are sorry to learn that the overall culture did not meet your expectations, we appreciate you clearly outlining your concerns. Feedback like this plays an important role in ongoing reflection and improvement. Thank you for the contributions you made during your time with DHL. We wish you all the best moving forward. Best regards, Your DHL Team
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