Seven years and a billion dollars later... - Anonymous employee DHL Global Forwarding, Freight Employee Review

Arrogance. I'm not sure what else could explain why a senior management team that just blew the better part of a decade and better part of a billion dollars in "transforming" the company would still continue to push the same failed ideas on their operations. Procedures and policies are designed, and this is so painfully obvious, by managers and directors who have something slightly less than zero experience handling day-to-day transactions. The main area of expertise that DGFs senior product and executive management seem to possess (and this in abundance) is the expertise in turning something relatively simple into something so complicated in the name of "streamlining" and improving productivity. McKinsey & Co., who seems to have supplied or advised many of DPDHLs senior management, seem to have rejected any applicant for their organization who had played the game "Telephone" as a child. That would seem to be the only explanation for an entire management structure that doesn't understand the inherent difficulties in a process that relies on a chain of people passing an (increasingly garbled) message down the line in order to execute what should be a relatively simple task.