Not bad, but upper management needs help - Customer Service Specialist/Cashier Supervisor DICK'S Sporting Goods Employee Review

4.0
Aug 16, 2013
Recommend
CEO approval
Business Outlook

Pros

Quality merchandise, good atmosphere, you can move up if you want to.

Cons

DM and Regional Managers were terrible people and managers. For example, even when we were incredibly busy the week before Christmas, they yelled at us for not answering the phone in 2 rings!

Explore other reviews about DICK'S Sporting Goods

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy, flexible schedule with nice co-workers

Cons

Nothing but nice things to say about the company.

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- Unlimited PTO with 401k match is awesome

Cons

- Performance expectations were often unclear or inconsistently communicated, Feedback was reactive instead of timely and actionable. - Leadership quality varied dramatically by manager, with limited coaching or mentorship. - Constant shifting priorities without adjusting expectations or workload. - Psychological safety was lacking, Honest communication feel risky. - Leadership messaging around culture didn't match day-to-day reality. - Process was often valued more than impact or results. - Compensation well below market, w/little flexibility during negotiations. - I felt excluded from key conversations and opportunities that were important to my success.

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