Dear God, RUN...FAST!!! - Retention Specialist DISH Employee Review

1.0
Sep 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Wait...theres pros? I guess, to be fair, they sometimes pass out Red Bull and give out lunches. But it all seems like a cheap way to pretend they care, because they do not. The best things are three of the 8 retention supervisors are awesome.

Cons

They sell you on high dollars, however the agents that make a fair amount of money have resolved themselves to being soulless while they are at work. The top dollars aren't worth the customers that Dish has bred over the years. Changing the metrics while in a very tough season sue to takedowns, price hikes, and more affordable services to where the possibility of making money goes straight out the window, even for those who are top performers. Management does not give two poops about you...you just fill a seat. The tiers are ridiculous as they have no bearing on anything, just a way for them to weed out the agents who will not stand by the extreme micro managing. We get punished for doing what the company wants us to do. Extreme anxiety to the point of agents going on ADA to make sure that they can take personal days due to that anxiety. Even when management says that they understand the stress, they make it near impossible to hit 3 out of the 4 metrics. Interesting that they think we are stupid by buying TMobile and then, right after that, changing the metrics so we all get paid less in commission. Many folks that work there have been doing retention and sales for YEARS and yet they ALL say this is the worst job they have ever had. People get recognized on a big board for their achievements however get paid 1/4 of what a person who cheated and got covered up make.

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DISH Response
6y
I’m sorry to hear your experience at our Phoenix site didn’t meet your expectations. We survey all employees three times a year, and as the Regional Manager of the Phoenix site I personally read every comment and discuss with the local and senior leadership teams. Employee satisfaction is of the highest priority at the Phoenix site. Our Phoenix attrition is at an all-time low, and employee satisfaction is at an all-time high. However, we do have to combat ever-changing market dynamics and do our very best to align our tactics with these dynamics. Leadership regularly reviews performance expectations and makes adjustments as appropriate. If you have more feedback or suggestions to share, please feel free to reach out to me directly. I’m interested in hearing more about your experience with DISH. You can contact me at michael.rudd@dish.com.

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5.0
Feb 26, 2026
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Pros

Great and flexible work supported my growth through college

Cons

Honestly that the product we were selling wasn't the best value

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DISH Response
4mo
It is wonderful to hear that the flexibility of your role provided the support you needed to successfully navigate your growth through college. We take great pride in being a workplace that accommodates the educational pursuits of our team members, as we know how vital that balance is for long-term career development. While it is rewarding to hear about your personal success, we also appreciate your candid perspective regarding our product value and market positioning. We are constantly evaluating our competitive edge and exploring new ways to better serve both our core customers and emerging markets. Feedback like yours is essential as we strive to evolve and refine our approach to the business.
1.0
Jul 26, 2026
Recommend
CEO approval
Business Outlook

Pros

they give free food twice a month

Cons

horrible company, by month 5 i was the most tenured person on my team. we also were required to try and sell to families of people who were deceased instead of cancelling their account. then came starlink. i was never paid for any of my starlink sales or my referral bonus. micromanagement is a huge issue as well and if you cancel more then 2 accounts you essentially get put in time out to stop you from making money for the day. overall the worst large company of this size i have ever worked for. churn and burn type job as you will see they are always hiring.

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