Does DRB pay their employees well?

According to anonymously submitted Glassdoor reviews, DRB employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at DRB. This rating has been stable over the past 12 months.

How satisfied are employees working at DRB?

57% of DRB employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated DRB 3.6 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at DRB?

Technical Support Representative (27) , Software Engineer (5) , Marketing Manager (3) , TSR (3) , Technical Support Specialist (3) , Warehouse Associate (3) , Account Coordinator (2) , Account Manager (2) , Customer Service (2) , Engineer (2) , Marketing Coordinator (2) , Project Coordinator (2) , Senior Software Engineer (2) , Supervisor (2) , Support Technician (2)

What are the pros of working at DRB according to real employee reviews?

"The people are great" ((in 21 reviews)); "• Good benefits" ((in 13 reviews)); "Coworkers are great." ((in 8 reviews)); "Pay is decent Benefits have gotten better" ((in 8 reviews)); "Work life balance is great" ((in 5 reviews))

What are the cons of working at DRB according to real employee reviews?

"Management does NOT care about the employees." ((in 13 reviews)); "Training is abysmal." ((in 4 reviews)); "There have been 5 rounds of layoffs since 2023 into 2026, and there have been 3 presidents in 3.5 years as well." ((in 4 reviews)); "Nobody likes it here except supervisors and above." ((in 4 reviews)); "Issues were sometimes transferred from higher up departments without sufficient ownership, creating additional work and frustration for frontline employees." ((in 3 reviews))

What are employees saying about DRB layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about DRB layoffs and their outlook for job security at DRB in 2026.

What are the top reviewed DRB locations?

Akron , Green , Meridian , Boise , Elkridge , North Canton , Uniontown , Rockville , Indianapolis , Seattle , Orlando , Boston , Greene

DRB reviews

Shell of what it used to be - Anonymous employee DRB Employee Review

2.0

Apr 2, 2020

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free soda and amenities Good college summer job

Cons

I worked at this company for close to five years while it was still owned by the family who started it. It was a great company to work for and I was happy to go to work each day. Family owned companies have an incentive to care about their workers and reputation along with their profit. Unfortunately this company was sold to a capital investment company who turned this operation into a "pump and dump" and the company was sold again to a different investment company soon after. After the company was initially sold priorities changed to pure profit-grabbing and we struggled heavily in finding the right people. Our CEO at the time was from the restaurant industry and wasn't the right person for the job. I personally had four bosses in a two-year span of time, all of them fired one after another. We took on more middle management burnouts from Diebold and our support department took on a quantity-over-quality philosophy that hurt our reputation. There is also something very upsetting about being lectured on company cultured by people who only started a few months ago. There were a lot of awesome and unique people at DRB that I'm happy to still know but this company has turned into the blind leading the blind. Most of my outdated work is still on their website. You'll notice they advertise on their homepage as having a "4.5 on glassdoor" but that's since decreased and they don't longer have the top workplaces award for 2019 on there. This is a sinking ship.

DRB Response

6y

First off, thank you for taking the time to write this review. Many things have changed in the past few years since being a family owned company. Since being acquired as a family company there have been a many changes, our company has almost tripled in size, we have acquired 4 other companies and the board has adjusted the leadership accordingly. While we do have quite a few individuals from outside companies and because of our geographic location many are from Diebold. We have a very intense hiring process and choose the best people for the job, we look for experienced individuals that fit into our company model of hungry, humble and smart. Just like in past messages the size of the company may have changed and some managers may have changed but the amazing culture has not. The amazing staff of DRB is what makes up our amazing culture. Lastly, DRB just like many other companies across the US, have had to make difficult decisions these past few weeks because of Covid-19. This pandemic has left many verticals in tough place and car wash market was one of them.

Explore other reviews about DRB

5.0

Oct 17, 2025

Technical support specialist

Recommend

CEO approval

Business Outlook

Pros

great management and great PTO

Cons

Call volume can get a bit overwhelming

4.0

Jun 15, 2026

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Great entry point into tech and a good place to develop technical troubleshooting and customer service skills. Benefits were relatively affordable compared to other companies I've worked for. Opportunities to work with multiple departments and gain exposure to different areas of the business. Ability to build relationships with customers and develop professional networking opportunities. Worked with many great coworkers who made the day-to-day experience enjoyable. Overtime opportunities were generally available for those who wanted them. Work from home opportunities.

Cons

Career paths to move up and out of the call center were definitely becoming more limited towards the end of my time there. When starting out, you quickly learn through trial and error who is willing to help you grow and who would rather make you feel bad for asking questions. There were some great supervisors to work with, but management quality could vary quite a bit. If one of the less helpful supervisors was the person you needed assistance from that day, you knew it was probably going to be a long shift. Communication between departments could be improved. Issues were sometimes transferred from higher up departments without sufficient ownership, creating additional work and frustration for frontline employees. Senior leadership seemed more focused on call metrics than the quality and complexity of troubleshooting required to resolve customer issues effectively. The overall work environment has gradually shifted toward a more corporate culture over time, compared to when I first started.

1

See reviews by: Helpful|Rating|Date|All

Jobs at DRB

DRB

Shell of what it used to be - Anonymous employee DRB Employee Review

Explore other reviews about DRB

Jobs at DRB

DRB reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

DRB reviews FAQs

Jobs at DRB