Used to be great. Now the company management has started to sink the ship. - Research and Development DRB Employee Review

3.0
May 7, 2020
Recommend
CEO approval
Business Outlook

Pros

-Free soda (except only select employees are allowed in the building). -Free gym (except it's closed). -Free Pie Day (except we can't be in the building to enjoy it). -Free "Disk Golf course and Basket Ball court"... Oh, you mean the 1 portable basketball hoop and 1 portable disk golf basket because they let an employee take the other one home? DRB Systems used to be a great place to work. Great benefits, great bonus opportunity, 401k matching, etc. Now our prescription insurance is literally "This app called GoodRX will be your best friend" as HR put it. Or for high-cost prescriptions you can use ShaRX, but only after you give them 2 years of detailed tax returns and medical history, prescription history, home expenses, etc. I'd rather be audited by the IRS. There is no 401k matching. They cut salaries for any employee who wasn't furloughed.

Cons

They let go of a lot of employees due to the pandemic. They put another 45 on furlough for at least 1.5 months. They would rather let go of loyal and dedicated employees who were with the company 20+ years than get a loan to hold things together during a struggling economic period. HR Recently sent an email to select staff asking them for "Honest and Candid reviews on Glass Door" that would "Help fight the negative reviews that were recently posted". The "Negative" reviews are all truthful and accurate representation of the current state of the company.

Explore other reviews about DRB

5.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

great management and great PTO

Cons

Call volume can get a bit overwhelming

4.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great entry point into tech and a good place to develop technical troubleshooting and customer service skills. Benefits were relatively affordable compared to other companies I've worked for. Opportunities to work with multiple departments and gain exposure to different areas of the business. Ability to build relationships with customers and develop professional networking opportunities. Worked with many great coworkers who made the day-to-day experience enjoyable. Overtime opportunities were generally available for those who wanted them. Work from home opportunities.

Cons

Career paths to move up and out of the call center were definitely becoming more limited towards the end of my time there. When starting out, you quickly learn through trial and error who is willing to help you grow and who would rather make you feel bad for asking questions. There were some great supervisors to work with, but management quality could vary quite a bit. If one of the less helpful supervisors was the person you needed assistance from that day, you knew it was probably going to be a long shift. Communication between departments could be improved. Issues were sometimes transferred from higher up departments without sufficient ownership, creating additional work and frustration for frontline employees. Senior leadership seemed more focused on call metrics than the quality and complexity of troubleshooting required to resolve customer issues effectively. The overall work environment has gradually shifted toward a more corporate culture over time, compared to when I first started.

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