Hands Down One of the Most Toxic Work Environments - Digital Marketing Specialist DRB Employee Review

1.0
Nov 16, 2021
Recommend
CEO approval
Business Outlook

Pros

Cool location in the village Younger coworkers and work culture

Cons

- President of this company once threatened to fire people on the spot for discussing wages during a company-wide meeting. - Major wage discrepancies, especially among women. - Workers are getting vastly underpaid, anywhere from 10-20k less than what's expected for living and working in one of the fastest growing metro-areas in America. Middle management often claims their hands are tied, but very little has been since the company was called Suds Creative. - Nearly every employee (besides upper management) was working overtime when I was here. Every day. They still do. - Toxic work culture. Clients were exceptionally rude to account coordinators and account managers. Often being overworked, exhausted and taking on everything ahead was praised. (It was also very much a "good old boy's club.") - Rather than focusing on implementing processes, upper management focused on using entrepreneurial buzzwords and phrases to energize people (Think "synergy" or "create what's next" etc.) and throwing pizza parties. - Very little mentorship or training. Many workers either didn't get trained on digital marketing, or had to teach themselves. Many of upper management didn't fully understand digital marketing, yet proposed this as a major service for their clients. - Upper management often made promises they couldn't keep to larger clients, and didn't communicate those expectations or plans to the team. As a result, they lost several large clients in a matter of months.

Explore other reviews about DRB

5.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

great management and great PTO

Cons

Call volume can get a bit overwhelming

4.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great entry point into tech and a good place to develop technical troubleshooting and customer service skills. Benefits were relatively affordable compared to other companies I've worked for. Opportunities to work with multiple departments and gain exposure to different areas of the business. Ability to build relationships with customers and develop professional networking opportunities. Worked with many great coworkers who made the day-to-day experience enjoyable. Overtime opportunities were generally available for those who wanted them. Work from home opportunities.

Cons

Career paths to move up and out of the call center were definitely becoming more limited towards the end of my time there. When starting out, you quickly learn through trial and error who is willing to help you grow and who would rather make you feel bad for asking questions. There were some great supervisors to work with, but management quality could vary quite a bit. If one of the less helpful supervisors was the person you needed assistance from that day, you knew it was probably going to be a long shift. Communication between departments could be improved. Issues were sometimes transferred from higher up departments without sufficient ownership, creating additional work and frustration for frontline employees. Senior leadership seemed more focused on call metrics than the quality and complexity of troubleshooting required to resolve customer issues effectively. The overall work environment has gradually shifted toward a more corporate culture over time, compared to when I first started.

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