Good job. Great people. Broken company - Anonymous employee DRB Employee Review

3.0
Jun 27, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are great. The industry is fast paced and reliable. Good work experience. Some work from home opportunity Social gatherings like pie day or picnics or lunches happen frequently enough. Very diverse and inclusive environment Video games, leisure games like pool and ping pong in the break room. Very nice gym facility for employees.

Cons

-Since being bought out by a larger investment company, everything has changed with the culture. Only thing that matters now is money. Constantly being asked for more at the cost of our customers and our reputation and ability to provide due to shortages and supply chain issues. The desire to push push push sales even when we don't have product to deliver puts the employees in a bad situation as we are left to clean up the fallout with customers. -The opportunities to advance in the company are reserved for those who "play the game" of office politics. This is very transparent and the company doesn't even try to hide it. -Benefits are poor and costly. Company is "self insured" which allows them to keep costs low for them by passing the financial burden to the employee. Family plan deductible is 7500 and monthly costs from pay is $250 or more. -Pay is well below market average from my research. Company has no plan to rectify this with a proper cost of living increase even though the CFO just put out a company wide email discussing how we are blowing our yearly forecast out of the water and we are breaking financial forecast records every month. Completely Tone Deaf as the day to day employee struggles with the economic downturn and some people have concerns about affording gas for their cars to come to work. We are being used as a financial buoy to help float the failing other companies within the larger investment company's portfolio. When you ask for a raise, you are told "it isn't in the budget" even though they just bragged how we are making money hand over fist. If you go to them and say "i have another job offer but i'd like to stay. I need you to meet me somewhere on salary, they tell you "good luck at the new company" as you are replaceable and thats felt daily. They would rather hire someone new off the street than promote internal growth if it means it would cost more money. Long story short is since the investment company took over, DRB is only about money and doesn't care as much about the employee. The culture has been completely striped. Everything is about the bottom dollar. Everyone is replaceable as seen by the mass exodus of executives and other mid level employees since the beginning of the year.

Explore other reviews about DRB

5.0
Oct 17, 2025
Recommend
CEO approval
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Pros

great management and great PTO

Cons

Call volume can get a bit overwhelming

4.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great entry point into tech and a good place to develop technical troubleshooting and customer service skills. Benefits were relatively affordable compared to other companies I've worked for. Opportunities to work with multiple departments and gain exposure to different areas of the business. Ability to build relationships with customers and develop professional networking opportunities. Worked with many great coworkers who made the day-to-day experience enjoyable. Overtime opportunities were generally available for those who wanted them. Work from home opportunities.

Cons

Career paths to move up and out of the call center were definitely becoming more limited towards the end of my time there. When starting out, you quickly learn through trial and error who is willing to help you grow and who would rather make you feel bad for asking questions. There were some great supervisors to work with, but management quality could vary quite a bit. If one of the less helpful supervisors was the person you needed assistance from that day, you knew it was probably going to be a long shift. Communication between departments could be improved. Issues were sometimes transferred from higher up departments without sufficient ownership, creating additional work and frustration for frontline employees. Senior leadership seemed more focused on call metrics than the quality and complexity of troubleshooting required to resolve customer issues effectively. The overall work environment has gradually shifted toward a more corporate culture over time, compared to when I first started.

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