Underpaid, Understaffed, Overworked - Senior Software Engineer DRB Employee Review

1.0
Oct 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Worked with some cool people in the Idaho office. Plenty of soda in the fridge. They brought in cookies on people's birthdays. Good location in Meridian.

Cons

DRB is easily the worst company I have ever worked for. It was clear from the beginning that DRB management does not care about their subsidiaries or the employees that work for their subsidiaries. This is all despite nice, unifying, but ultimately bogus statements in company calls and emails. The main issue is that they paid their software engineers in Meridian (junior and senior) 40% less than the employees in Akron. So if you're looking for a software position in Idaho, take the salary listed here and adjust accordingly. Given that the cost of living is higher here than in Akron, the subsidiary engineers all are understaffed and overworked, and that a good portion of their Akron engineers fill their time running quick deployments of existing systems, this is ridiculous. DRB management was unwilling to grant resources to their subsidiaries for additional hires. This led to understaffed, stressed out teams across the organization, and turnover was extremely high. The Meridian office was practically a revolving door, with even experienced, well-liked team members burning out about every week and a half (out of 50-60 employees). New management may have done something to address this recently, but it was always the case during my employment. To illustrate the point of DRB being a miserable place to work, look no further than the longevity "incentives" tied to benefits. If you have to take away employer 401k contributions and restrict maternity/paternity leave for employees that stay less than 2 years, you have a problem. DRB is a slow-moving, lazy monopoly that cares very little for their employees. I'd avoid working here, especially for one of the subsidiaries.

Explore other reviews about DRB

5.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

great management and great PTO

Cons

Call volume can get a bit overwhelming

4.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great entry point into tech and a good place to develop technical troubleshooting and customer service skills. Benefits were relatively affordable compared to other companies I've worked for. Opportunities to work with multiple departments and gain exposure to different areas of the business. Ability to build relationships with customers and develop professional networking opportunities. Worked with many great coworkers who made the day-to-day experience enjoyable. Overtime opportunities were generally available for those who wanted them. Work from home opportunities.

Cons

Career paths to move up and out of the call center were definitely becoming more limited towards the end of my time there. When starting out, you quickly learn through trial and error who is willing to help you grow and who would rather make you feel bad for asking questions. There were some great supervisors to work with, but management quality could vary quite a bit. If one of the less helpful supervisors was the person you needed assistance from that day, you knew it was probably going to be a long shift. Communication between departments could be improved. Issues were sometimes transferred from higher up departments without sufficient ownership, creating additional work and frustration for frontline employees. Senior leadership seemed more focused on call metrics than the quality and complexity of troubleshooting required to resolve customer issues effectively. The overall work environment has gradually shifted toward a more corporate culture over time, compared to when I first started.

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