Don't work here unless you're desperate for a job. - IT Support DRB Employee Review

2.0
Apr 5, 2023
Recommend
CEO approval
Business Outlook

Pros

-Free pop, coffee, tea, and water. -Partial work from home. Still not enough though. -Fun people to work with, depending on your position. -Good amount of vacation time right from the start.

Cons

-5 days of sick time for a year. Better hope you don't get sick more than once. -If you're not a robot and/or kiss enough butt, you're not moving up. Just keep getting told to keep trying. -Absolutely awful workload. Employees complain about how stressful work is becoming so management adds more to the plate. -No matter how good your employee reviews are, you will not get compensated appropriately for it. An employee with 5/5 rating will get the same as an employee with 3/5 rating. Might as well do bare minimum. -Bonuses and pay are a joke for the amount of work. Company's CEO sends out multiple emails about how incredible the profits have been - highest in company's history, and you get a 70 cent raise. $17/hr to start when other similar entry level jobs pay better. -Training is abysmal. The trainers do their best, but the materials and amount of time given to learn everything is not ok. New techs come out of training with little to no idea how to do anything, and it becomes the more senior techs' jobs to teach them. -Management is very two-faced and will throw you under the bus to save themselves. -Absolutely clear favoritism. An employee who is awful at their job will be picked for positions before an employee who does the job well. -Company was ok before being bought out by Vontier. It has now become a typical corporate job, instead of a fun place to work.

Explore other reviews about DRB

5.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

great management and great PTO

Cons

Call volume can get a bit overwhelming

4.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great entry point into tech and a good place to develop technical troubleshooting and customer service skills. Benefits were relatively affordable compared to other companies I've worked for. Opportunities to work with multiple departments and gain exposure to different areas of the business. Ability to build relationships with customers and develop professional networking opportunities. Worked with many great coworkers who made the day-to-day experience enjoyable. Overtime opportunities were generally available for those who wanted them. Work from home opportunities.

Cons

Career paths to move up and out of the call center were definitely becoming more limited towards the end of my time there. When starting out, you quickly learn through trial and error who is willing to help you grow and who would rather make you feel bad for asking questions. There were some great supervisors to work with, but management quality could vary quite a bit. If one of the less helpful supervisors was the person you needed assistance from that day, you knew it was probably going to be a long shift. Communication between departments could be improved. Issues were sometimes transferred from higher up departments without sufficient ownership, creating additional work and frustration for frontline employees. Senior leadership seemed more focused on call metrics than the quality and complexity of troubleshooting required to resolve customer issues effectively. The overall work environment has gradually shifted toward a more corporate culture over time, compared to when I first started.

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