Good Company to work for with solid Reputation - Customer Experience Expert DTE Energy Employee Review

4.0
Apr 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Great people and flexible work schedules. Company actively promotes a good Continuous Improvement culture and is working to embed culturally which allows for innovation. Company has won many awards for both Customer Service and CI efforts. Benefits are very good and consistent or slightly better than most utilities.

Cons

As with any large company (and especially a older utility such as DTE), adapting to changes to technology, changing markets, and younger employees is difficult.

Explore other reviews about DTE Energy

5.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good company, good place to work

Cons

Very large, decisions are made from far above you.

2.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

As much as this company allows you to learn, use this opportunity for experience and for your resume so you can move on to better things.

Cons

Lots of micromanaging and also unfairness. Overwhlemed with work and training and bosses believe we got the time for all of it. They give certain people, usually the new employees, do more than their job title asked for because they don't trust them or because they take advantage. Older employees don't need to do such training because they are relatives. Severely underpaid and management believes getting a promotion with little pay and more overtime makes up for your title. Management believes they are better than you and don't like being at fault and give the most outlandish excuse for any problems that arise.

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