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      DTE Energy

      Engaged Employer

      DTE Energy reviews

      There was good and bad - Customer Service Representative DTE Energy Employee Review

      3.0
      Aug 1, 2022
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was remote, really liked the staff and work environment. Pay was really good. I also enjoyed really being able to help people.

      Cons

      Making sure you had the tools to do your job better. They would ding you for having long calls and hold times but most the time it was because we were on hold waiting for a manager to approve something that would take a min to fix. Overtime was mandatory not optional. And they are not very flexible with scheduling hrs and you would also get written up for using PTO or vacation days if they weren't approved through management first so no flexibility for emergencies or being sick.

      Explore other reviews about DTE Energy

      5.0
      Jun 19, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company, good place to work

      Cons

      Very large, decisions are made from far above you.

      2.0
      May 21, 2026
      N/a
      Recommend
      CEO approval
      Business Outlook

      Pros

      As much as this company allows you to learn, use this opportunity for experience and for your resume so you can move on to better things.

      Cons

      Lots of micromanaging and also unfairness. Overwhlemed with work and training and bosses believe we got the time for all of it. They give certain people, usually the new employees, do more than their job title asked for because they don't trust them or because they take advantage. Older employees don't need to do such training because they are relatives. Severely underpaid and management believes getting a promotion with little pay and more overtime makes up for your title. Management believes they are better than you and don't like being at fault and give the most outlandish excuse for any problems that arise.

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