- The Leadership Team has no idea whatsoever how to run a company. They do not make decisions with the customer in mind, nor do they give any credence to if their decision making or lack thereof will cause their employees to have to double or triple their workload because of all of the issues that are going on with the back end systems
- Leadership has zero accountability, so poor decisions continue to be made, compounded upon, and now the customers are feeling the effects and are starting to leave for other competitors with inferior products just to get away from the mess that has been going on internally because of the Leadership Team
-Will consistently roll out new products without consulting the necessary teams, and will set those products live after promising the beta testing clients the moon and the stars, only for them to quickly become disillusioned once the product is live realizing that DTN sold them a fantasy bill of goods, and they were never going to make sure that the product was ready to go to market before releasing it to customers.
- DTN rolled out a new billing system months/years before it was ready to be rolled out because they wanted to have something to show the board/other companies that might be interested in purchasing DTN. As a result of this, DTN still has not been able to invoice certain clients going back to February 2024, and the Billing Team is now manually having to check each invoice because they cannot trust the automated system because it is chock full of inaccuracies and was nowhere near ready to go live when it was rolled out.
-Leadership refuses to listen to the people who are actually dealing with clients, much like a child with their fingers in their ears. Most of them have not had a book of business or multiple clients in decades, and they are completely out of touch with what the clients are saying about DTN and their level of frustration at how the company has devolved over the past 2 years.
-Zero opportunity for growth. DTN does not reward hard work or loyalty with raises or promotions. Instead, if you go above and beyond in your work, they will just saddle you with more work because it's apparent to them that you can take it. If you request a raise, you are considered difficult and have to fight tooth and nail to scratch an extra percentage point out of them. They also do no do annual raises to even keep pace with inflation. There have been multiple years where despite a stellar performance review, there was no cost of living adjustment or salary increase, even though the workload has continued to compound due to all of the errors listed above by Leadership
