2.0
Mar 1, 2025
Former employee, more than 10 years
Southfield, MI
Recommend
CEO approval
Business Outlook
Pros
I enjoy what I do. Plenty of overtime.
Cons
Most surveys ask for a rating of the CSR who helped you. We're compelled or told to give a 5 star rating to prevent flogging or public stoning. Really though it's the company, policy or product we have the problem with. I have less issue with my coworkers and manager than I do with upper management, company policy, the company itself and it's business model. The permission and incentive structures in place are the devil in the details. I was paid WELL below market value for my experience and skill set for YEARS.