I'm getting tired - L1 Support Agent DailyPay Employee Review

Amazing! Working at DailyPay is the best.

There are none! Its a perfect job.

Easy Hiring Process Cool Onboarding team

Team was cool, but the manager of the team was interesting. From what i could gather this manager was promoted to his position. This is most likely why he was a micro manager. Everything had to go through him. Any changes to the system? He has to review. Are you in the senior on the team? He still has to review New guy who is working on the system with a senior tech on their first ticket? He still has to review It was weird having the enitre department have to go through one person. The other team members had been there for a few years but yet the trust wasn't there to allow them to do their jobs. As a new person, this was a very big red flag. On top of that, being a remote employee was scrutinized like crazy. This person wanted to know why you were offline, and wanted you to check in constantly. I understand wanting to be on top of your employees, however this level of a magnifying glass only added to the feeling of having big brother over your shoulder. The final straw came when i was affected by Wildfires here in California last year when my electricity was shut off (the fire was less than 5 miles from me) . Obviously work is important but in that moment it was the last thing on my mind. The air was thick with smog, i had an infant, and was keeping an eye on evacuation orders When everything came back online later that afternoon, the first thing out of this manager's mouth was "Why wasn't i pinged about where you were?" Mind you , i had already told him prior to that week that electricity was iffy from the fires nearby. The way he acted during this stressful time really pushed me to the edge. I quit on the spot. During onboarding DailyPay made it seem like they were a family and that they were flexible and understanding. I did have someone from HR reach out to me about whether or not i was affected by the fires prior to the experience with the manager. However, it seems that the message was not relayed to this manager to have him be mindful of my situation. I was really let down because i expected more of this "forward thinking" company. I cannot speak to the rest of the company since i had limited interactions, however i would not recommend this position or this team until some changes are made. Also, very underwhelming pay.