Chaotic and messy, need to better train new employees - Crew Member Dairy Queen Employee Review

2.0
Jul 26, 2010
Recommend
CEO approval
Business Outlook

Pros

Discount on food when you're working Easy job if you're a fast learner Its a good fast food job, and as long as you keep to yourself, be nice to people, have a high tolerance for gossips and favorites, and have Dairy Queen food for lunch every once in a while, you'll be alright. Theres also ice cream, so its great for working during the summer.

Cons

Unstable, dirty, and stressful work environment No discount on food when you're not working Not enough training Working at Dairy Queen was alright at first, but after my first two days of training I was left by myself to take orders from the counter and drive-thru. The whole work environment was messy and unorganized. And, on a personal note, the manager of the Dairy Queen I had worked at had allowed her favorite employees to take extended breaks and would even take them shopping while they were still on the clock, leaving the rest of us to cover for them. And they encourage you to eat their food on and off the job so they can deduct from your pay and leave you with barely any money in your check. If you refuse, they get frustrated.

Explore other reviews about Dairy Queen

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team to work with.

Cons

Understanding management expectations was challenging.

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

-Great coworkers -Decent food -Awesome desserts -Fairly easy to operate fryers and ice cream machinery -Teaches basic math and customer service skills easily transferable to other jobs

Cons

-Rude customers (creepy old men, smokers, demanding/excessive requests, etc) -Entitled regulars (were up at 6 AM daily banging on the doors to be let in and several looked down on employees for working in fast food) -Ice cream bags and drink boxes were a pain to carry -POS system was ok to operate but got complicated at times (would overcharge customers or be difficult to find certain items) -Drive Thru system (headset and speaker) were a pain to operate, especially when customers whispered or when it was raining -Strict and hard to manage Drive Thru time requirements (maximum of 3:30) -Two managers were fired for stealing…

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