Pros
For the most part, training of employees is pretty good if you are a quick learner. There are pictures in production stations of what goes on each menu item, how long items need to be cooked, etc. It was always fun being able to make new ice cream creations.
Cons
Management puts a lot of responsibility on crew members. They are expected to get things out of the drive thru window in 70 seconds. White gravy takes over 20 minutes to make and if you are in a rush and don't have time to make more, you get in big trouble (instead of a manager jumping in and asking what they can do to help). If the ice cream machine runs out of ice cream, it takes awhile for a new bag to start freezing to the correct texture and then you get in trouble because someone at the window is waiting for 10 different blizzards. Management thinks they have the right to tell you you can't have a day off that you requested over a month ago. When I was fully cross-trained in all 4 possible positions (Chill, Grill, DT, FC), I was promoted to Shift Leader and was supposed to get a dollar (yes, one whole dollar) for taking on new responsibilities like counting inventory and waste. It took them over 4 months to give me my raise.