A very stressfull place to work especially if no extensive training is offered - Anonymous employee Dairy Queen Employee Review

1.0
Jun 13, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Being able to make a famous DQ cone

Cons

"lacks the adequate equipment and employees to quickly serve customers"(company had only 1 drivethru window,how can you blend icecream in a loud blender and hear the customer at the drive-thru? Then you have to press down on the speaker button,which was very staticky, to hear the customer meaning you can't multitask while taking orders. "only two people working on drivethru, 1 person responsible for taking orders and making icecream, while all the other person does is takes cash" (this is a negative because the person had to stop what they were doing to take the order then go go back to making sometimes 5 blizzards per customer, yea the drivethru was backed up!) "only a half a day of training " ( in canada and in some states they train for weeks thats why they are a able to successfully franchise) it takes a while to master the DQ cone "there is a new icecream flavor to make almost every month with 4 different ingredients in it and almost 20 flavors in all to remember " (i would often skimp on ingredients and hope the customer didn't notice) "the owner made us clean like we were professional janitors" "had to turn in a doctor's excuse to take off "(would you rather me come in coughing on the customer's food, cause i'm not going to pay $25 for a doctor to tell me I have a cold?) "couldn't get a discount on food not for your family or for yourself"

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5.0
Jul 15, 2026
Recommend
CEO approval
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Pros

Great team to work with.

Cons

Understanding management expectations was challenging.

3.0
Jun 27, 2026
Recommend
CEO approval
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Pros

-Great coworkers -Decent food -Awesome desserts -Fairly easy to operate fryers and ice cream machinery -Teaches basic math and customer service skills easily transferable to other jobs

Cons

-Rude customers (creepy old men, smokers, demanding/excessive requests, etc) -Entitled regulars (were up at 6 AM daily banging on the doors to be let in and several looked down on employees for working in fast food) -Ice cream bags and drink boxes were a pain to carry -POS system was ok to operate but got complicated at times (would overcharge customers or be difficult to find certain items) -Drive Thru system (headset and speaker) were a pain to operate, especially when customers whispered or when it was raining -Strict and hard to manage Drive Thru time requirements (maximum of 3:30) -Two managers were fired for stealing…

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