1.0
Feb 26, 2026
Former employee, more than 3 years
Washington, DC
Recommend
CEO approval
Business Outlook
Pros
Clear intake process for requests.
Cons
Issues were logged promptly, but resolutions dragged endlessly due to unclear ownership. Requests bounced aimlessly between teams, follow-ups were unreliable, and accountability was nonexistent. Simple problems became prolonged headaches. The complete lack of responsibility made resolving even basic issues maddening and exhausting every single day.