Not good - glorified sales job - Customer Success Manager Datadog Employee Review

1.0
Feb 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great product, cross collaboration with very smart SE's.

Cons

Arguably the worst new hire onboarding I've ever had in the tech industry. As mentioned in the headline, this is not a CS job, this is a glorified sales position, the CSM is responsible for generating pipeline, maintaining SF hygiene, running disco calls and ultimately closing deals, but with absolutely no support from management and leadership. Extremely low pay for the amount of work you are putting in, as mentioned you are wearing multiple hats and if you are not hitting quarterly quota, they are really cutthroat with firings. Everything is just vibes in this organization, management keeps giving themselves promotions while the organization is struggling with hitting KPI numbers/quarterly targets. Promotion is completely non existent at this role, so even if you are good at this position, plan to exit out of Datadog within 2-3 years because you are not getting promoted

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Datadog Response
3mo
Thank you for sharing your perspective. We’re sorry to hear that your onboarding and overall experience in the CSM role have felt misaligned with your expectations. We recognize how clarity in role scope and consistent manager support can meaningfully impact day-to-day experience. We encourage you to raise these concerns with your People Business Partner so they can be reviewed through the appropriate channels.

Explore other reviews about Datadog

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Collaborative and positive work culture with high ceiling for growth

Cons

Growing pains transitioning from a grass root sales motion to an Enterprise motion

4.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Datadog has a strong product, smart coworkers, and a fast paced environment that teaches you a lot quickly. I learned a tremendous amount about observability, technical discovery, outbound prospecting, and how modern engineering organizations operate. The company has also gives reps exposure to large accounts and technical conversations early in their careers.

Cons

The ramp for newer AEs can feel steep, especially in a hgihly competitive outbound environment. Success often depends on timing, territory, pipeline momentum, and consistent coaching. There can also be a significant pressure tied to activity metrics and pipeline generations, which may be difficult for reps still developing confidence and process consistency.

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