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      Datadog

      Engaged Employer

      Datadog reviews

      Everything is Great except for the Unreasonable Workload - Customer Service Manager (CSM) Datadog Employee Review

      4.0
      May 28, 2024
      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great culture & colleagues - Great product, loved by customers - Great benefits, free lunch 3x a week - Great processes for ECSM - Best-in-class training making something complex easier to digest - Company is rather conservative with funds - job security compared to other industry players who spend with less consideration

      Cons

      - Pay relatively low compared to industry - Unnecessarily complex billing - Inflexibility in getting credit requests & refunds due to accidental usage processed, causing frustration to customers - Depending on dept, Workload is relatively high

      avatar
      Datadog Response
      2y
      Thank you for your review. We appreciate you sharing your suggestions on ways we can continue making Datadog a great place to work!

      Explore other reviews about Datadog

      5.0
      Jun 23, 2026
      Commercial account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work environment. fun perks

      Cons

      really tough job. requires alot of luck

      4.0
      Jun 30, 2026
      Commercial account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, Stipends / Perks, Nice Office, Brand Recognition, Sales Process / Support, Work Life Balance

      Cons

      KPI / metric driven, internal politics, extremely poor middle management, territories over worked.

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