Revolving Door-Terrible Leaders - Account Executive Datadog Employee Review

Customer Complaints: Despite a planned six-figure budget, Datadog couldn't provide upfront pricing estimates, claiming they needed the system running first Datadog provided inadequate response and proof of concept Basic pricing questions went unanswered No written cost estimates provided Company Response: Leadership focuses solely on new sales and increasing call volume Ignores pricing transparency concerns Result: Customers switching to Dynatrace and competitors One customer had to manually calculate and configure reserved capacity to optimize costs The core issue appears to be Datadog's lack of pricing transparency, causing customer frustration and churn to competitors like Dynatrace.