Pros
Amazing co-workers, sometimes rewarding when helping those in need, SOME flexibility. Some people within manager positions will look out for you and your mental health.
Cons
Upper Management is usually on vacation a lot. Pay does not always equate to mental strain and work that you do. A lot of micromanaging. You will become a target of a supervisor don’t like you or you don’t like them. Voicing your concerns about the workplace will put a target on your back. Because it’s “at-will” employment, you will get fired for anything if they seem like you are bad for business. Strict for having cameras on, even during emergencies Favoritism within the workplace. Growth is for those they like and not by who does their job and who have been there the longest. Upper management don’t really care about you. The company lacks awareness and concern for Crisis counselors and their mental health. There are no real benefits but health and dental. Only salaried employees get the main benefits They focus more on the people who reach out to the hotline and not the counselors talking to these people and the mental strain that comes with it.