Ownership, growth, and strong leadership - Customer Success Manager (CSM) DearDoc Employee Review

5.0
Jul 14, 2025
Recommend
CEO approval
Business Outlook

Pros

DearDoc is the first company where I’ve truly felt like I have ownership of my accounts while also being part of a supportive team. The focus here isn’t on checking boxes, it’s on driving real results for our customers. We’re trusted to lead, experiment, and get creative. Leadership is accessible and listens. I’ve had direct input into process changes that were actually implemented. And wins are celebrated often, both big and small. The pace is fast, but so is the reward.

Cons

There’s a learning curve if you come from a more traditional success org. You’re expected to move quickly and take initiative, which is great for some but not all.

Explore other reviews about DearDoc

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no pros to working for this organization, they scam local business's, having pending lawsuits over it, purposefully hire young newly grads who don't know better, taking advantage and its sad. If your fresh out of college and wonder how lucky you are to have gotten this job, just know, your not lucky, its exactly what they want. The owner says his grandpa was a dermatologist and thats why he needs to benefit healthcare. This is the scariest part. The company re sells technology they DO NOT OWN at a scarily marked up price tag to business's that lack the knowledge to know better. The sale is a one call close, they teach you to pressure people to the point of making them hangup. It's a really scary thought that this company exists.

Cons

For anyone looking to work at this company, do not. For anyone that has worked for this organization, knows what is going on, and keeps showing up, look at yourself in the mirror. How do you want to remember your life and legacy? Your better than this.

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